Response Time: We aim to respond to all deletion requests within 5-7 business days.
What Data Will Be Deleted?
When you request account deletion, the following data will be permanently deleted:
Account Information: Your name, phone number, email address (if provided), user type, and role
Profile Information: Profile photo, address details, type of farming, education, experience, government ID, and qualification documents
Animal Records: All registered animals, animal photos, health records, medical history, and treatment records
Medical Records: All prescriptions, treatment records, and Artificial Insemination (AI) records
Appointment Data: All past and upcoming appointment bookings
Marketplace Listings: All animal sale listings you have created
User Content: Comments, reviews, and inquiries you have posted
Location Data: Any stored location information
Device Tokens: Push notification tokens
What Data May Be Retained?
In certain circumstances, we may retain some data for legal or operational purposes:
Legal Requirements: We may retain certain information if required by law, court order, or to comply with legal obligations
Order & Payment Records: Invoices, order history, payment and refund records are retained for the period required under Indian tax and accounting law, even after your account is deleted
Open Orders: If you have an order in progress or a refund pending, the related details are kept until it is completed or settled
Anonymized Analytics: Aggregated, anonymized data that cannot identify you personally may be retained for analytics and service improvement
Fraud Prevention: Information related to fraudulent activity or security threats may be retained for security purposes
Data Retention Period
Important: After you request account deletion, your account will be marked for deletion immediately. However, your data will be permanently deleted within 90 days from the date of your deletion request.
During this 90-day period:
Your account will be deactivated and you will not be able to log in
Your data will be inaccessible to you and other users
After 90 days, all your data will be permanently and irreversibly deleted
What Happens After Account Deletion?
You will no longer be able to log in to your account
All your data will be permanently deleted and cannot be recovered
You will stop receiving push notifications
Your animal listings will be removed from the marketplace
You will need to create a new account if you wish to use e-PetVet services again in the future
Partial Data Deletion
Currently, e-PetVet does not support partial data deletion (deleting specific data without deleting the entire account). If you wish to remove specific information, you can:
Edit your profile information through the app settings
